Please be advised that your VPS usage is currently affecting service to other clientele sharing the hardware node.
Your service may have had to be suspended to cease such load on the hardware node, or it may be running excessively slow right now, though still operational.
The reason your VPS is causing a heavy load is due to either the sheer amount of processes, or resource intensive type of usage/processes. This not only slows down your own VPS, but all other VPS sharing the same system. This may not mean you are utilizing more than your allocated/purchased resources, although that is possible (in which case you may receive a notice that you should upgrade your VPS package accordingly). Often, this is due to running processes that have heavy I/O usage, such as the Kloxo control panel, or large amount of mail processes, which also cause heavy load on the node.
If this is your first offense with this VPS, we are giving you a chance to fix this matter yourself. If your service is presently offline, please respond to this e-mail and ask to be brought back online to work on the problem.
If this is your second offense, or if the usage is exceedingly high, BurstNET has specifically set up hardware nodes to handle higher usage VPS accounts, such as yours. We would have to move your VPS on such a node, where you may continue to operate your service at such a usage level as you have been, without the worry of affecting the hardware node overall and/or other clientele as much. This however, would require us to set up a new VPS for you on the new hardware node, and your VPS will be given new primary IP addresses as these cannot be relocated.
NOTE: Typically this is a one time move/nuisance, and once moved to a hardware node specifically set up for such high-end usage, this should not be a concern moving forward.
EXCEPTION: If you are hosted on a Premium VPS service/node, a relocation is not an option, and you may be required to upgrade to a Dedicated Server. Typically, if a Premium VPS is causing issue, the usage is not suitable for a VPS node at all, and a Dedicated Server is the more appropriate solution.
We appreciate your assistance with remedying this matter, and understanding our concerns.
Please respond back to us as soon as possible, so we can attend to the issue as quickly as possible, as the issue is very well affecting service to other clientele, as well as your own service.
Regards,
BURSTNET
CUSTOMER SERVICE DEPARTMENT |
发表于 2011-7-21 22:01:11
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